Preamble
The user acknowledges being informed that VOLT collects certain personal data concerning them, which is subject to processing in accordance with the provisions of Law No. 18-07 of June 10, 2018, on the protection of individuals with regard to the processing of personal data in Algeria.
VOLT is committed to protecting your privacy and ensuring the security of your personal data when using our website and mobile application.
1.Definition and Nature of Personal Data
When you use our website or the VOLT Super App, we may collect personal data, including but not limited to:
- Full name
- Contact information (email address, phone number, address)
- Geolocation data (to connect you with nearby services)
- App usage and connection data
- Preferences and selected services
The term “personal data” refers to any information that can identify a user directly or indirectly, as defined by Algerian law.
The terms “User,” “Client,” “Service Provider,” or “Partner” refer to any person using the VOLT app, website, or associated services.
2.Purpose of This Policy
This Privacy Policy aims to inform you about:
- What personal data we collect
- Why we collect it
- How the data is used and protected
- Your rights regarding your data
VOLT commits to collecting and processing your data only for legitimate purposes, and in full compliance with applicable Algerian legislation.
3.Data Controller Identity and Contact Information
The data controller responsible for collecting and processing your personal data through the VOLT mobile application and/or website is:
VOLT Algeria
Legal entity registered with the CNRC
Address: Bureau n° 13 Pépinière d’entreprise, Rue Sayoud Achour, Annaba, Algeria
Commercial Registration Number: 25B0368078
Tax Identification Number (NIF): 002523036807880
For any questions related to data protection or to exercise your rights, you can contact us via:
📧 Email: contact@voltsuper.app
📞 Phone: 0776386338
4.Purposes of Data Collection
VOLT collects personal data strictly necessary for the following purposes:
- To provide, improve, and personalize the services available on the VOLT platform (including VTC, food delivery, parcel delivery, home services, medical appointments, video consultations, and more).
- To facilitate user identification and account creation.
- To manage user communications and support.
- To analyze user behavior to enhance the performance and user experience of the platform.
- To ensure secure payment processing and order tracking.
- To comply with legal and regulatory obligations.
Data is collected only for specific, explicit, and legitimate purposes and is not processed in a way incompatible with these purposes.
5.Data Retention Period
VOLT retains your personal data only for the period necessary for the purposes for which it was collected and in accordance with applicable legal obligations.
The retention periods vary depending on the nature of the data:
- Account information: retained as long as the account is active.
- Transaction and usage data: retained for accounting, tax, and legal compliance (up to 10 years, if required).
- Support or complaint data: retained for the duration of the resolution process and archived for legal protection.
Once this period has expired, the data is either deleted or anonymized.
6.Data Recipients and Data Sharing
VOLT may share your personal data with the following recipients only when necessary:
- Authorized VOLT staff and subsidiaries involved in service delivery.
- Third-party service providers and partners (e.g., payment processors, delivery personnel, professional service providers) acting on VOLT’s behalf under strict confidentiality.
- Regulatory or legal authorities in accordance with applicable Algerian laws, if required.
VOLT never sells your personal data. Data sharing is always conducted under contracts and security guarantees to protect user confidentiality.
7.Data Security
VOLT is committed to ensuring the security and confidentiality of your personal data. To this end, we implement appropriate technical and organizational measures to prevent:
- Unauthorized access to personal data.
- Accidental or unlawful destruction, loss, alteration, or disclosure.
- Misuse or abuse of collected data.
These measures include but are not limited to:
- Encryption of sensitive data.
- Secure data storage systems.
- Access control based on roles and responsibilities.
- Regular security audits and penetration tests.
- Data access logs and monitoring.
Despite our efforts, no transmission or storage of data can be guaranteed as 100% secure. In the event of a data breach, VOLT will notify users and authorities in accordance with applicable regulations.
8.User Rights
In accordance with Algerian law (Loi 18-07 du 10 juin 2018) and other applicable data protection regulations, users have the following rights concerning their personal data:
- Right of access: to know what data is being processed.
- Right to rectification: to correct inaccurate or outdated data.
- Right to erasure (“right to be forgotten”): under certain conditions.
- Right to object: to the processing of personal data for legitimate reasons.
- Right to data portability: to receive your personal data in a structured, commonly used format.
- Right to withdraw consent: at any time, where processing is based on consent.
To exercise your rights, you may contact us at:
📧 Email: contact@voltsuper.app
📮 Postal Address: Bureau n° 13 Pépinière d’entreprise, Rue Sayoud Achour
Requests will be reviewed and processed within a reasonable timeframe, in accordance with applicable laws.
9.Use of Cookies
VOLT uses cookies and similar tracking technologies to enhance the browsing experience and improve the functionality of its websites and applications. Cookies allow us to:
- Remember user preferences.
- Analyze website traffic and performance.
- Deliver personalized content and advertisements.
You may accept or reject cookies via your browser settings. Please note that disabling cookies may affect certain features or performance of our services.
For more information, please refer to our Cookie Policy..
10.Modifications to This Policy
VOLT reserves the right to update this Privacy Policy at any time to reflect changes in legal, technical, or business developments.
If material changes are made, we will notify users through:
- A prominent notice on our website or app.
- Email notification if required.
We encourage users to regularly review this page for updates. The “Last Updated” date at the bottom of this document will indicate the latest revision.
Last Updated: May 26, 2025
11.Contact Information
If you have any questions or concerns regarding this Privacy Policy or your personal data, you can contact us via:
📧 Email: contact@voltsuper.app
📞 Phone: +213 (0)776 386 338
📍 Postal Address:
VOLT
Data Privacy Department
Bureau n° 13 Pépinière d’entreprise, Rue Sayoud Achour, Annaba, Algeria
We are committed to addressing any concerns in a timely and transparent manner.